Technical Support Engineer

Gurgaon, Bangalore, Kolkata

We are looking for Technical Support Engineers who will be responsible for installing and maintaining the software applications, including troubleshooting and testing of the same.

  • Good understanding of Servers, storage devices, network communication basics.
  • Hand-on experience in installing and troubleshooting software applications on Linux and Windows OS.
  • Hand-on experience in handling IP cameras, Network switches.
  • Hand-on experience in customer interaction and generating RCA report.
  • Very good interpersonal and communication skill (both written and verbal).
Good to have:
  • Hand-on experience of installing and maintaining Video management system and/or ICCC applications.
  • Hands-on experience in deploying dockerised software applications.
  • Experience with remote desktop applications and help desk software.
Key responsibilities
  • Demonstrating, installing, troubleshooting, and maintaining Video management system and other related software applications.
  • Reporting of customer feedback, RCA report.
  • Interaction with customers to understand their requirement and generating documents out of that.
  • Supporting the roll-out of new applications, testing and evaluating new technologies.
Work experience:
  • 3-5 years of working experience in installation and maintenance of IP Surveillance system.
  • At least 3 years of working experience Video management system, Traffic Management, Video analytics software.

B Tech/BCA/MCA in Computer Science or Electronics engineering.



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